Subscription Policy

This policy explains how paying for Schedult works: the free trial, billing, changing your plan, cancelling and refunds. It's part of our Terms of Service. In this policy, "Schedult", "we" and "us" mean Schedult.

Plans and prices

All prices are in US dollars and are billed per month unless you switch to yearly billing.

Standard, $99 a month: 10 posts a month, 2 social channels and 10 changes a month.
Plus, $199 a month: 15 posts a month, 3 social channels and unlimited changes.
Premium, $299 a month: 30 posts a month, unlimited social channels, unlimited changes and blog posts included.

You can add extras to any plan:

An extra social channel: $19 a month each.
Blog posts: $89 a month for 2 posts.
15 extra changes: $29 a month.

Extras are billed monthly together with your plan.

Prices exclude taxes. GST, VAT or sales tax may be added at checkout where required.

Your 7-day free trial

Every plan starts with a 7-day free trial. Here's how it works:

You enter your card at checkout. Payments are handled by Stripe, our payment provider.
You pay $0 today.
If you don't cancel before your trial ends, your first monthly payment is taken on day 8.
If you cancel during the trial, you won't be charged.

You can cancel during the trial from your client portal, the same way you'd cancel any other time.

How billing works

After your trial, you're billed monthly in advance. Each payment covers the month ahead, starting on your billing date. Stripe charges the card you added at checkout automatically on that date each month. If you chose yearly billing at checkout, you're billed once a year in advance instead.

You can see your plan and extras in the billing section of your client portal.

If a payment fails

If a payment doesn't go through, Stripe tries your card again automatically and we'll let you know so you can update it. If the payment is still unpaid 7 days after your billing date, we pause your service: no posts are published and no new content is made until it's paid. Once it's paid, we pick up where we left off.

Unused posts and changes

Posts carry over once. If you don't use all the posts (or blog posts) in your plan in a billing month, the unused ones carry over to the next billing month. If they're not used then either, they expire.
Changes don't carry over. Your monthly allowance of changes starts fresh each billing month.
Unused posts and changes aren't refunded, and carried-over posts end when your subscription ends.

Switching to yearly billing

If you're on monthly billing, you can switch to yearly billing from your client portal. Here's what that means:

You pay 12 times your monthly price, billed once a year.
The switch happens straight away. You get a credit for the unused part of your current month, and the first year is charged that day, less the credit.
As a thank-you, you choose a bonus: a free second year, or one year on the next plan up.

The portal shows the exact price and bonus before you accept. Yearly billing renews each year in advance, and you can cancel at any time.

Please note:

A yearly payment is paid upfront and isn't refunded. If you cancel, you keep your service until the end of the year you've paid for.
Your bonus year (a free second year, or a year on the next plan up) is lost if you cancel before it starts.

Changing your plan

To move to a different main plan, contact us or open a support ticket in your portal. The new plan starts on your next billing date, so the month you've already paid for isn't affected.

You can add or remove extras, such as extra social channels, blog posts or extra changes, from your client portal at any time:

An extra you add starts straight away. You pay for the rest of the current month on your next invoice.
An extra you remove stays until your next billing date, then stops.

Price changes

If we change our prices, we'll email you at least 30 days before. The new price applies from your first renewal after those 30 days. On yearly billing, you keep your current price until the end of the year you've paid for. You can cancel before the new price applies if you don't want to continue.

Cancelling

There are no contracts or minimum terms. You can cancel anytime from your client portal, without needing to call or email anyone.

When you cancel:

Your cancellation takes effect at the end of the period you've already paid for.
You won't be charged again.
Until then, posts already scheduled keep going out on their dates, and you keep access to your client portal.
After that, posts stop and your portal access ends.

Refunds

Because each payment covers a month of work done ahead of time, here's how we handle refunds:

No partial-month refunds. If you cancel partway through a billing period, you keep your service until the end of it, but we don't refund the unused days.
No refunds for delivered content. Once posts or blog posts have been delivered to your portal, they're yours, and we can't refund them.
Yearly plans aren't refunded. You keep your service until the end of the year you've paid for.

Nothing in this policy limits any rights you have under the consumer laws that apply to you.

Questions

If you have a question about billing, the quickest way to reach us is a support ticket in your client portal. You can also use our contact page.